I had booked a trip for my wife, Jaya and our son, Babai for Aurangabad & Shirdi. The trip was planned and the itinerary was finalized with MakeMyTrip. Things were going on fine and I was discussing the issues with their representative.
They asked for payments and I made it. Then next day that representative sent me the related vouchers also. I did send him Jaya & Babai’s name and age for adding their names in the reservations. However, when I received the vouchers, I found the entire itinerary was booked under my name!
It would be a problem especially in case of hotels. I emailed that person asking him to confirm that it would not be a problem at hotels otherwise he should send me revised vouchers. He agreed to send revised vouchers. But then he became totally silent. There was no response from him, whatsoever.
I was a bit puzzled and was thinking what to do and then I thought of tweeting at their official twitter handle. Last night I tweeted them that I am not getting the promised service. Today, one of their representatives, Ms. Sayani Gupta, Senior Executive – Customer Delight called Jaya and then sent me email asking for the problems. I sent her complete details. She immediately responded back with revised vouchers with correct name.
Thanks to Twitter, the issue is resolved fast. Thanks to MakeMyTrip for quickly attending to the tweets.