Twitter Did It Again
I used to book air tickets for me and my family using the portals of MakeMyTrip.com or yatra.com. I saw the advertisement of goibibo.com that they are selling tickets at the cheapest rates. So, I tried this portal for last few travel bookings.
There is some change in the travel plan for Babai after his visit during Durga puja as we are planning to visit Barrackpore, Kolkata and Basirhat. We have not visited most of our relatives since long due to our preoccupations.
I therefore cancelled the return ticket for Babai booked from Kolkata to Bagdogra on the portal of goibibo.com on 20 September 2012. They said that it would take around 5 business days for me to get the refund credited to my account.
On 26 September, I received a call from their office for cancellation. The caller took all the details and then she confirmed that she noted the cancellation and would process it. As per her, I would have got the amount in 5 business days.
I cannot understand why they need a representative to call me again for cancellation after 6 days when I had already marked it for cancellation on their portal. Yesterday, evening I checked my account and still there was no credit to my account. I got fed up and sent email to them and also tweeted them about non-payment of the refund amount – failure of promised service.
The tweet activated them. They responded to look into it and get me update in 24 hours. They also replied to my email. In the morning, I got a call from their representative that my refund has been processed and I must get the amount credited to my account by today.
goibibo (@GoibiboDotCom) October 05, 2012
It’s nice that I could find the credit of the refund amount in my account today. It’s nice to see their promptness in attending tweets and emails. The company should endeavour to reduce the refund processing time and avoid duplication of efforts causing unnecessary delays and stress to their customers.
Goibibo.com, I thought of not using your portal again. But, your promptness in attending my tweet & email has forced me to reconsider my decision and I may use your portal again.
Categories: Business & Economics