A nine year old made the Council change its tune

Nine-year-old Martha Payne, a pupil at Lochgilphead Primary School in the west of Scotland had started a blog – Neverseconds taking photos of her school meals and rating them. This became a worldwide hit. It has already more than 5.3 million page views.

Martha, an aspiring journalist, began the blog in late April as a writing project with her father. With permission from her teachers, she posted photos of her school lunches alongside commentary on each meal’s tastiness, nutritional value, the number of mouthfuls it took to eat it and whether any hairs had been found. Soon, readers from as far away as the United States and Taiwan began sending in photos of lunches that often appeared more edible than Martha’s.

But last week, a local government council in her home town in western Scotland banned photography in her school’s cafeteria, effectively putting an end to her wildly popular project. That was their first mistake: censoring a nine-year-old who probably has more popularity on the web than many newspapers these days. So that prompted the first part of the Twitter backlash, using the hashtag #neverseconds, the name of Martha’s blog. Amid the torrent of bad publicity, the council swiftly revoked the ban.

Throughout all this, Martha also had a charity page set up to raise funds for Mary’s Meals which provides meals in African communities and helps build kitchens. Martha has used her site to raise money for Mary’s Meals, a charity that helps feed children in poor countries. Before the ban, she had raised about $3,000 for the charity. She has now already raised more than $110,000.

The web, social media has made it possible due to its immediate and wide reach. People can voice their opinions. It’s definitely a nice way to gather the public opinion. True, that this is available only to those who have the access to the technology. With the increasing spread of internet and mobile network the technology has now reached to quite a large section of the society.

3 year old girl made the brand name changed!

Sainsbury’s is the third largest chain of supermarkets in the United Kingdom with a share of the UK supermarket sector of 16.5%. Sainsbury’s was founded in 1869 in London. One of their product was Tiger Bread. Lily Robinson, a three year old girl thought that the Tiger Bread sold in Sainsbury’s doesn’t look like a Tiger, but a Giraffe. So she wrote a letter to Sainsbury’s asking them why it’s not called Giraffe Bread instead.

Sainsbury’s customer manager Chris King happened to agree with Lily and responded with a letter that started:

I think renaming the bread giraffe bread is a brilliant idea – it does look more like the blotches on a giraffe than the stripes on a tiger, doesn’t it?

He went on to explain the origins of the bread’s name and questioned the Zoology skills of the baker who came up with it.

It is called tiger bread because the first baker who made it a looong time ago thought it looked a bit stripey like a tiger. Maybe they were a bit silly.

And to make it better, He also included a three-pound gift voucher for Lily to spend in the store, which she could use

to buy some tiger bread (and maybe if mum and dad say it is OK you can get some sweeties too!)

Lily’s mother went on to upload the letters to Facebook, starting the ‘Campaign to change Tiger Bread to Giraffe Bread at Sainsbury’s’ which went viral, registering hundred of Facebook ‘likes’ and comments, and nudging Sainsbury’s into action.

In response to overwhelming customer feedback that the tiger bread has more resemblance to a giraffe, from February 1, 2012, Sainsbury’s changed their tiger bread to giraffe bread, with a note -

Thanks to a clever suggestion from one of our customers we’ve changed the name of our tiger bread to giraffe bread. Don’t worry, the recipe hasn’t changed and the bread still tastes as great as ever.

Generally, most of the companies would have put such suggestions to their trash bins. The appreciable points in this episode are their customer care, giving importance to each letter/suggestion from their customers and the marketing & branding flexibility of Sainsbury’s. Also, this proves again the relevance and power of social networking.