Social media etiquette

Just because we live in the digital age doesn’t mean manners have become obsolete. Rather, they have evolved. I reblogged this post from Lauren Conrad. Now that we communicate with one another (constantly!) through various social media channels, we need to exercise our best (online) etiquette now more than ever. I think that because we can easily hide behind a computer or phone, we often take chances online—behaving in ways we wouldn’t otherwise act in public. This can be great because it encourages us to take chances and be more forthcoming, however, it can also create a diffused sense of responsibility for our actions. In light of this, I will be going over the do’s and don’ts of social media etiquette today! Take note and don’t forget to share this post on your social media feeds, too.

The Do’s

  • Do remember that your comments and postings will follow you (long, long after they have been shared). If you wouldn’t say it in front of your grandmother, it’s probably not a good idea to post it online.
  • Do consider your tone. Are you a “Face-bragger” or complainer? If so, reconsider your posting strategy because no one likes a Debbie Downer or a pompous poster.
  • Do think before you tag or upload. There’s nothing worse than someone tagging you in the most unflattering photo imaginable. When you do tag someone or upload a photo of them, put yourself in their shoes and reconsider if you’re unsure. Remember that your online actions can affect others.
  • Do ignore. If someone is being mean to you online or says something you totally don’t agree with, just ignore them. It’s the graceful thing to do.

The Don’ts

  • Don’t overshare. There is a line that is often crossed and it’s important to remember where to draw it. No, I don’t care to hear about your bodily functions or sad breakup rant. Sorry. Some things are meant to be personal, which takes me to my next point.
  • Don’t get too personal. Arguments, feuds and the like are best kept offline. Personal attacks not only reflect poorly on the attacker, but let’s be honest here, no one wants to see it anyway. Also, don’t take things too personally either. If someone doesn’t friend you or tweet you back right away, it probably means they haven’t been checking their account as often as you. Give them time!
  • Don’t constantly ask people to follow you or like your page. It’s not only demanding, but you should let people follow and like what they want.
  • Don’t overload everyone’s feed. Nothing annoys me like someone tweeting 10 things in a row or pinning 100 images all at once. I’m sure more of you are probably not fans either.

The Golden Rule

Act the way you want to be treated online. And share this post—let’s spread the word! (You can use the social media icons at the bottom of this post to share it in a snap.)

First dawn of 2013 in Baghdad; Facebook is pushing back photo to 2012

I woke up at my regular time at 6.00am as I forgot to turn off the daily morning alarm, today being a holiday. Then I thought of seeing the first dawn on 2013. At around 7.00am, I went to the terrace to witness the first dawn and the first Sun of the New Year.

First dawn of 2013 in Baghdad

I posted the picture on my Facebook and changed the time to 7.00am. Later I found to my utter surprise that the photo is dated as 01 January 2012! I tried to edit the date to 2013. But that was not possible as the drop down list does not have 2013! So, my most recent picture is pushed back by one year. It seems that for Facebook, 2013 is yet to arrive. This I did not expect from Facebook.

I tweeted this failure and also put this as a status update on my Facebook. I checked Twitter and found that there were other people also who have tweeted on this failure of service. Now, I am waiting for Facebook to fix this so that I will then correct the date of the picture on the timeline.

2013 is the first year after 1987 to have all different numbers. We wish happy New Year to all the readers.

Are the protests signs of maturing Indian democracy?

As per Wikipedia, democracy is a form of government in which all eligible citizens have an equal say in the decisions that affect their lives. It encompasses social, economic and cultural conditions that enable the free and equal practice of political self-determination. Can the public protests seen recently across the country be termed as beginning of maturity of Indian democracy?

2012 has seen Indian public coming out of their cozy drawing rooms to the streets to join protests, prepared to take on the might of the powerful state on issues affecting their daily life ranging from wide-spread corruptions in the state machinery, huge scams denting the Indian economy to a gang rape of a young woman in Delhi.

Politicians have failed to measure up to the expectations of people. They have been too busy playing self-serving power games and vote-bank based politics, in Parliament, in public and in every available space, without caring for the Indian population, who elected them for governing the country. The public governance has taken a back seat in the power-hungry games of the politicians.

These politicians are so much disconnected from the public and the realities that they not only failed to lead the people but reacted to these developments too late and with typical cynicism. Many of their comments, reactions were too mechanical and full of arrogance. Politics continued dirty, confused and listless.

Started in 2011 with Anna Hazare’s anti corruption movement, the public protests across the country have now manifested in a massive protest against the apathy of the government towards the sexual harassment of women. Politicians were scared of the public in 2011 also and they have failed to connect to the mass in 2012 too.

Undoubtedly, the technology has helped people to gather, consolidate and protest on social issues affecting their life. The explosion of information technology has reduced distances and made India a smaller place. The social media like Twitter, Facebook, and blogs has played a major role in uniting the people and gathering them for protests all over the country. The politicians and the government have failed to match up to the explosion of social media and its importance. They reacted with usual arrogance using police and para-military to stop the protests instead of listening to the people’s genuine demands. Groucho Marx once said:

“Politics is the art of looking for trouble, finding it, misdiagnosing it, and then misapplying the wrong remedies.”

It’s agreed that most of these street protests are spontaneous, primarily guided by emotions and lacking the matured guidance. Many street protests without a goal/direction generally fizzle out at the end without serving the purpose. The public display of anger, cynicism and unhappiness towards the state apathy is likely to continue in 2013 too. The awakening of youth cannot be ignored.

Hope, just public voices will be able to compel the society to break the shackles of medieval and feudal thoughts and transform it into a vibrant and truly participative democracy. We want to see India rising to become a global power in near future with the fruit of the developments reaching everybody and every corner of the country.

goibibo.com

I used to book air tickets for me and my family using the portals of MakeMyTrip.com or yatra.com. I saw the advertisement of goibibo.com that they are selling tickets at the cheapest rates. So, I tried this portal for last few travel bookings.

There is some change in the travel plan for Babai after his visit during Durga puja as we are planning to visit Barrackpore, Kolkata and Basirhat. We have not visited most of our relatives since long due to our preoccupations.

I therefore cancelled the return ticket for Babai booked from Kolkata to Bagdogra on the portal of goibibo.com on 20 September 2012. They said that it would take around 5 business days for me to get the refund credited to my account.

On 26 September, I received a call from their office for cancellation. The caller took all the details and then she confirmed that she noted the cancellation and would process it. As per her, I would have got the amount in 5 business days.

I cannot understand why they need a representative to call me again for cancellation after 6 days when I had already marked it for cancellation on their portal. Yesterday, evening I checked my account and still there was no credit to my account. I got fed up and sent email to them and also tweeted them about non-payment of the refund amount – failure of promised service.

The tweet activated them. They responded to look into it and get me update in 24 hours. They also replied to my email. In the morning, I got a call from their representative that my refund has been processed and I must get the amount credited to my account by today.

It’s nice that I could find the credit of the refund amount in my account today. It’s nice to see their promptness in attending tweets and emails. The company should endeavour to reduce the refund processing time and avoid duplication of efforts causing unnecessary delays and stress to their customers.

Goibibo.com, I thought of not using your portal again. But, your promptness in attending my tweet & email has forced me to reconsider my decision and I may use your portal again.

Twitter did it again!

I had booked a trip for my wife, Jaya and our son, Babai for Aurangabad & Shirdi. The trip was planned and the itinerary was finalized with MakeMyTrip. Things were going on fine and I was discussing the issues with their representative.

They asked for payments and I made it. Then next day that representative sent me the related vouchers also. I did send him Jaya & Babai’s name and age for adding their names in the reservations. However, when I received the vouchers, I found the entire itinerary was booked under my name!

It would be a problem especially in case of hotels. I emailed that person asking him to confirm that it would not be a problem at hotels otherwise he should send me revised vouchers. He agreed to send revised vouchers. But then he became totally silent. There was no response from him, whatsoever.

I was a bit puzzled and was thinking what to do and then I thought of tweeting at their official twitter handle. Last night I tweeted them that I am not getting the promised service. Today, one of their representatives, Ms. Sayani Gupta, Senior Executive – Customer Delight called Jaya and then sent me email asking for the problems. I sent her complete details. She immediately responded back with revised vouchers with correct name.

Thanks to Twitter, the issue is resolved fast. Thanks to MakeMyTrip for quickly attending to the tweets.

A nine year old made the Council change its tune

Nine-year-old Martha Payne, a pupil at Lochgilphead Primary School in the west of Scotland had started a blog – Neverseconds taking photos of her school meals and rating them. This became a worldwide hit. It has already more than 5.3 million page views.

Martha, an aspiring journalist, began the blog in late April as a writing project with her father. With permission from her teachers, she posted photos of her school lunches alongside commentary on each meal’s tastiness, nutritional value, the number of mouthfuls it took to eat it and whether any hairs had been found. Soon, readers from as far away as the United States and Taiwan began sending in photos of lunches that often appeared more edible than Martha’s.

But last week, a local government council in her home town in western Scotland banned photography in her school’s cafeteria, effectively putting an end to her wildly popular project. That was their first mistake: censoring a nine-year-old who probably has more popularity on the web than many newspapers these days. So that prompted the first part of the Twitter backlash, using the hashtag #neverseconds, the name of Martha’s blog. Amid the torrent of bad publicity, the council swiftly revoked the ban.

Throughout all this, Martha also had a charity page set up to raise funds for Mary’s Meals which provides meals in African communities and helps build kitchens. Martha has used her site to raise money for Mary’s Meals, a charity that helps feed children in poor countries. Before the ban, she had raised about $3,000 for the charity. She has now already raised more than $110,000.

The web, social media has made it possible due to its immediate and wide reach. People can voice their opinions. It’s definitely a nice way to gather the public opinion. True, that this is available only to those who have the access to the technology. With the increasing spread of internet and mobile network the technology has now reached to quite a large section of the society.

Texts From Hillary – an internet meme

It was just a week ago that the photo and Tumblr site quickly exploded into a Facebook sensation. A picture taken in October 2011 of Secretary of State Hillary Clinton texting on a C-17 plane started making the rounds online. On Wednesday of last week, Stacy Lambe and Adam Smith, two Washington D.C.-based communication professionals, started the Tumblr site “Texts From Hillary”. They brainstormed the idea after an evening of cocktails and a love of the photo, which shows the former first lady clad in all black and wearing sunglasses while texting.
The site fuses the Clinton photo with pictures of other notable figures texting her. The celeb texts and her responses are fictional, but nontheless hilarious. And Clinton is clearly in charge. Exchanges include Jon Stewart texting “‘Daily Show’ this week?” with Clinton responding “Already booked Colbert.” And Meryl Streep texting “Brunch?” and Clinton responding, “Obviously.”
The site was the brainchild of Adam Smith and Stacy Lambe. It has been spreading across the web like wildfire. By April 10, the link to the Texts From Hillary site had been “liked” more than 140,000 times and shared 71,000 times on Facebook. Aside from the political humor of the site, the Clinton photo shows a woman who finally looks comfortable with her personal style.
In an ultimate display of affection for the site, Clinton sent in her own submission to the site and also met with Smith and Lambe. Sadly, the duo announced on Wednesday that they “think it’s time to stop while we are ahead” and promptly stopped posting memes. They said “It turns out that memes really do come true.”

Is Facebook closing down on March 15, 2012?

There’s a silly rumor exploding on the Internet this weekend, alleging that Facebook is shutting down on March 15, 2012 because CEO Mark Zuckerberg “wants his old life back,” and desires to “put an end to all the madness.” This rumour, which is rocketing around cyberspace causing fear and consternation among Facebook fans, started from an article – FACEBOOK WILL END ON MARCH 15th, 2012! published on the website of Weekly World News on February 19, 2012.

Weekly World News is the online version of a notorious tabloid newspaper of the same name long renowned for publishing utterly fanciful stories disguised as news article. Virtually nothing published on the website is accurate. The “Facebook shutting down” story is apparently intended to be satirical. The original version of the hoax listed a supposed closure date of March 15, 2011. But with that date well and truly in the past, the hoax has been “updated” and now proclaims that the shut down will take place on March 15, 2012. But, of course, the 2012 version is as equally nonsensical as its predecessor.

Incidentally, this is not the only hoax that has claimed that Facebook users may soon lose their accounts. Another widespread message falsely claims that Facebook is becoming overpopulated and is therefore deleting the accounts of users who do not repost the message.

As per CNN, they have official confirmation from Facebook Director of Corporate Communications Larry Yu that the rumour is false. On asking him via e-mail if Facebook was shutting down on March 15, to which he responded, “The answer is no, so please help us put an end to this silliness.”

Let’s think about this for a minute. Would Facebook decide to shut down the company just a few days after announcing a round of funding, consisting of $450 million from Goldman Sachs and $50 million from Russian investment firm Digital Sky Technologies, on a valuation of $50 billion?

Thus, Facebookers can breathe a sigh of relief! Their much beloved network is NOT going to be shut down any time soon.

Alas, the love letter is no more – killed by email, Twitter and text

The love that lives for ever is being lost as suitors lay down their pens. Throughout history, couples have expressed their undying love in handwritten letters. Few people take the trouble to write by hand today, but if anything is preserved at the back of a desk drawer, it is likely to be the handwritten love letter that once upon a time sent someone’s heart shuddering. Letters reveal raw emotions such as joyous or unrequited love; a letter bares the soul to just one other person.

What is believed to be the oldest valentine in the English language was written by Margery Brews to John Paston III in February, 1477, in which she addresses him as “my right well beloved Valentine”.

A typed memo or email can never convey the same texture as a handwritten letter. They contain layers of information and reveal much more about a person through the handwriting style, the shape it makes on the paper, as well as the signature itself, often with an array of doodles or drawings. It is not only that the impact of the words seems magnified when written by hand but letters have sometimes acquired smells (of coffee, tea, perhaps, or cigarette) or been spattered by tears or mud, which adds enormously to their power.

Not only love letters, while as kids I used to write letters to friends and relatives, send self-made greeting cards. We used to wait for letters from our friends and relatives. The sight of the neighbourhood mail carrier used to kindle hopes for letters.

The human touch, the raw feelings are missing in the emails, Facebook, twitter and texts. The internet & mobiles have totally erased the culture of letter writing, nowadays. I am also a victim, like everybody else!

3 year old girl made the brand name changed!

Sainsbury’s is the third largest chain of supermarkets in the United Kingdom with a share of the UK supermarket sector of 16.5%. Sainsbury’s was founded in 1869 in London. One of their product was Tiger Bread. Lily Robinson, a three year old girl thought that the Tiger Bread sold in Sainsbury’s doesn’t look like a Tiger, but a Giraffe. So she wrote a letter to Sainsbury’s asking them why it’s not called Giraffe Bread instead.

Sainsbury’s customer manager Chris King happened to agree with Lily and responded with a letter that started:

I think renaming the bread giraffe bread is a brilliant idea – it does look more like the blotches on a giraffe than the stripes on a tiger, doesn’t it?

He went on to explain the origins of the bread’s name and questioned the Zoology skills of the baker who came up with it.

It is called tiger bread because the first baker who made it a looong time ago thought it looked a bit stripey like a tiger. Maybe they were a bit silly.

And to make it better, He also included a three-pound gift voucher for Lily to spend in the store, which she could use

to buy some tiger bread (and maybe if mum and dad say it is OK you can get some sweeties too!)

Lily’s mother went on to upload the letters to Facebook, starting the ‘Campaign to change Tiger Bread to Giraffe Bread at Sainsbury’s’ which went viral, registering hundred of Facebook ‘likes’ and comments, and nudging Sainsbury’s into action.

In response to overwhelming customer feedback that the tiger bread has more resemblance to a giraffe, from February 1, 2012, Sainsbury’s changed their tiger bread to giraffe bread, with a note -

Thanks to a clever suggestion from one of our customers we’ve changed the name of our tiger bread to giraffe bread. Don’t worry, the recipe hasn’t changed and the bread still tastes as great as ever.

Generally, most of the companies would have put such suggestions to their trash bins. The appreciable points in this episode are their customer care, giving importance to each letter/suggestion from their customers and the marketing & branding flexibility of Sainsbury’s. Also, this proves again the relevance and power of social networking.